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Delivery terms

 

METHODS OF DELIVERY (ordering through the e-shop):

 

Pickup From Store (Tallinn)

  • Goods and services are paid 100% in advance by bank transfer or through a bank link. Upon receipt of the goods – either in cash or by bank card.
  • By choosing the method of receiving it, the Customer can pick up the goods himself at Tallinn, Peterburi tee 2 (T1 Mall of Tallinn), see location on the map.
  • Price: Free.

NB! All products can also be purchased directly from our Peterburi street store, payment by card or cash.

 

Itella SmartPOST parcel - parcel to the parcel terminal

  • The goods are sent via SmartPost to the parcel terminal chosen by the customer.
  • The recipient is informed about the parcel’s arrival and the location of the parcel via SMS and/or e-mail. The message contains a door code needed to open the door.
  • The storage period of the package in the parcel terminal is 7 calendar days.
  • Goods and services are paid 100% in advance by bank transfer or through a bank link.
  • The package arrives within 1-2 working days after sending.
  • NB! Frozen or refrigerated products cannot be ordered with this delivery option.
  • Price: 3.50 euros.

Itella SmartPOST Courier - package delivered by courier (across Estonia)

  • Delivery of parcels six days a week (Monday-Saturday) on the day following the order or the day after (orders received until 12:00) except Sunday and small islands.
  • It is possible to choose a suitable time for receiving the package (9:00-17:00, 17:00-21:00 or 09:00-21:00) and order the goods to workplace or home.
  • The exact time of the parcel’s arrival will be sent to the customer via SMS on the morning of the parcel delivery. The accuracy of parcel delivery for the SmartCOURIER service is +/- 30 minutes.
  • The courier calls the customer 15 minutes before his arrival.
  • Goods and services are paid 100% in advance by bank transfer or through a bank link.
  • If it is not possible to deliver the parcel to the customer the first time, the courier will arrange another time if necessary. According to the customer’s request, it is also possible to redirect the parcel to a suitable parcel terminal at no additional cost.
  • NB! The parcel is handed over to the customer based on a unique code that is sent to the customer via SMS.
  • NB! Frozen or refrigerated products cannot be ordered with this delivery option.
  • Price: 6.00 euros.

Omniva parcel – delivery to the parcel machine

  • The goods are sent to the Omniva (Post24) parcel machine selected by the customer.
  • The recipient is informed about the arrived parcel and the location of the parcel via SMS and/or e-mail. The message contains a door code needed to open the door.
  • The storage period of the parcel in the parcel machine is 7 calendar days.
  • Goods and services are paid 100% in advance by bank transfer or through a bank link.
  • The parcel arrives within 1-2 working days after sending.
  • NB! Frozen or refrigerated products cannot be ordered with this delivery option.
  • Used only when the outside air temperature is above 5°C
  • Price: 3.90 euros.

Omniva post office - delivery to the post-office

  • The goods are sent to the Omniva (Estonian Post) post office to the address provided by the customer.
  • The package is delivered to the post office closest to the recipient.
  • Goods and services are paid 100% in advance by bank transfer or bank link.
  • The package arrives within 2-3 working days after sending.
  • NB! Frozen or refrigerated products cannot be ordered with this delivery option.
  • Price: 4.90 euros

Nori.ee Courier - package delivered by courier (only within Tallinn)

  • The goods are sent with Nori.ee Courier to the address provided by the customer.
  • The shipment is delivered directly to the recipient’s home or office.
  • In the case of delivery by courier, the customer will be called in advance and a convenient time will be agreed upon for the delivery.
  • Goods and services are paid 100% in advance by bank transfer or bank link.
  • Price: 6.00 euros.

SmartPost - parcel to Finnish, Latvian or Lithuanian parcel machine

  • The goods are sent with SmartPost to the Finland, Latvia or Lithuania parcel terminal chosen by the customer.
  • The recipient is informed about the arrived parcel and the location of the parcel via SMS and/or e-mail. The message contains a door code needed to open the door.
  • The storage period of the parcel in the parcel machine is 7 calendar days.
  • Goods and services are paid 100% in advance by bank transfer or bank link.
  • The parcel arrives within 2-5 working days after shipping.
  • NB! Frozen or refrigerated products cannot be ordered with this delivery option.
  • Maximum package weight - 30 kg
  • Price: 14.00 euros.
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